Assistly

Customer Service is the key to retaining your client’s love for you. Which in turn will lead to them chatting about how incredible your offering is to others and will then lead to their friends adopting your brand as their own as well. But what happens when you can’t give the assistance your customers deserve? What happens when your customers send support request emails and they don’t get a timely response? You get an unhappy customer, who will ultimately tell 10 of their friends how incredibly bad your product is.

Assistly is an online web app that lets you convert and prevent an angry mob of disgruntled customers from ever having a bad customer service experience. Assistly will take all your customer response conversations, consolidate them and provide a singular outlet for service on your desktop. From which, your customer service team can filter, prioritize and handle modern and traditional support requests in one outlet.

No longer will your team have to handle a phone call through one interface, email requests through another, social media Q&A’s from a different window or chat requests through another application. Whether your customers need assistance via email, phone, Twitter, Facebook, or chat; Assistly gives you a clean and simple work environment to handle these service needs.

Assistly also helps you develop a branded FAQ page, that should help reduce your customer service response requests. With a “Help Customers Help Themselves” option, you can create a forum / knowledge base for customers to feed information to one another and develop solutions all on their own.

Used by large organizations like: 37signals, Twitter, DirectTV, Vimeo, Wunderkinder, Fitbit and many more, Assistly is an amazing tool to help you consolidate and run your customer service protocols through a singular platform. You can try the product out for free (30 days) and then packages range from $39/month to $99/month depending on the size of your organization.

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Tags: CRM, Customer Service, Support