Last Updated on November 23, 2009 by Tim
Beetil is a configuration management tool designed to improve the way your company can work and to help increase efficiencies as a whole for your service. With the numerous pitfalls and virtues that occur in service management, current tools to help assimilate management are either too large, making the usage too complex, difficult and expensive or these tools do not have the complexity and richness that is needed in these robust times. Beetil aims to solve these issues with an economical tool that is simple to use and effective.
Beetil is a Saas (Software as a service) application which helps you manage your IT services. Beetil is based on the ITIL framework and covers problem, incident, change, release and configuration management. Beetil houses your ability to control all aspects of service management, from simple customer relations issues to complex infrastructure management issues. All of this is created with a focus on making it simple for even beginner level of ITIL users. Beetil can be applied to any industry, but the creator’s main focus has been for the IT industry. However, with common sense principles and the nature of service management crossing industries, Beetil can and should be applied by any company looking to introduce ITIL technologies to their company and/or if they want to increase service management foundations in company practices.
The core foundation of Beetil is to keep the end user in mind. And ease-of-use is the main concern for its workability into any company’s current workflow processes. “There are a lot of other very nice and easy to use tools out there that cover just incident management or issue/bug tracking – however with Beetil this is just a fraction of the equation. To really get the true benefit from implementing service management philosophies and processes you need an integrated tool that lets you see how your incidents, problems, changes, releases and assets relate to and affect one another.” (From the Beetil website).
Beetil is more than issue tracker. It helps reassign, analyze, track, resolve and close service management issues to help increase your customer’s experience.