Last Updated on March 30, 2015 by Tim
Zonka Feedback is a Customer Experience Management Platform for hospitality, healthcare, wellness, retail and similar businesses. Capture guest feedback at restaurants on tablets after their meal, learn about a guest’s experience after a car repair, or integrate the app into many other business and service options.
ZF comes packed with a simple-to-use collaborative feedback manager, powerful reporting, intelligent insights and insights to give an edge to businesses to know and act on customer sentiment in real-time.
How It Works:
On-Premises, Interactive Feedback
When guests are ready to pay, hand them the feedback form on tablet or set it up as a kiosk to capture real-time guest feedback.
Available On iPad & Android Tablets
Set up customer feedback on touchscreen tablets. Use as an iPad or Android Feedback App.
Enterprise Grade, Designed For Chains
A multi-location guest feedback manager, designed for chains. It offers collaborative & comparative reports, hierarchy-based access. A secure, stable customer experience management software for small businesses and large chains.
Customizable Feedbacks & Surveys
Create fully customizable, bespoke feedback forms and customer satisfaction surveys with impressive rating scales and pre-defined templates.
Set Up As Kiosk Or Assisted-Mode
Hand over the tablet with tablet feedback capture app in the assisted mode, or set it up as a kiosk with auto-sync, screensaver, timeout & more.
Collaborative Feedback Response Manager
Get a web interface to view and manage guest feedbacks. Tag and filter feedbacks, escalate issues, create and assign tasks, respond and email customers – while collaborating with your team. A robust customer feedback manager that Customer Service teams will love!
Works Offline, Syncs Automatically
Capture feedback even without Internet. Zonka syncs automatically when WiFi is available. Capture leads offline on tablets, capture guest feedback on tablets without WiFi.
Instant SMS Alerts & Issue Redressal
Set up instant SMS alerts for managers. Know issues instantly and ensure quick resolution. Approach miffed guests even before they leave the premises.
Drill-Down, Detailed Reports
Watch your NPS score for guest loyalty, get detailed graphical analysis for guest feedbacks, with guest demographics and sentiment analysis, view staff performances or filter by date, staff, guests, location and more. Export and share reports.
- Set up Multi-Lingual Surveys
- View Net Promoter Score
- Hierarchy-based access to unlimited Staff Members
- Permission-based access to Staff Members Set up Permission-based access to Staff Members
- Create Multiple Forms Create Multiple Forms
- Grant Password-Protected Tablet Access Grant Password-Protected Tablet Access
- Lock Tablet Feedback App to prevent misuse Lock Tablet Feedback App to prevent misuse
- Export Reports, Customer Data to Spreadsheets, PDF or Print Export Reports, Customer Data to Spreadsheets, PDF or Print
- Add Manual Feedbacks
- Get detailed history of all actions
- Graphical Reports and Actionable Analytics Graphical Reports and Actionable Analytics
- Calendar View of Tasks Calendar View of Tasks
- Set up Daily, Weekly, Monthly Reporting Digest Set up Daily, Weekly, Monthly Reporting Digest
- Share Feedbacks on Social Media Platforms like Facebook, Twitter, Google+ Share Feedbacks on Social Media Platforms like Facebook, Twitter, Google+