It has only been a little over a decade since Steve Jobs first introduced the iPhone to the world. Since then, the world of communication has undergone a paradigm shift. The little handheld device practically brought the world right into the palm of our hands. Soon after, other companies followed suit and smartphones became almost a household item.
According to the latest reports, more than 87% of the world’s total population now owns a smartphone, and the number is growing every day. The benefits of mobile technology, however, were not limited to communication. Businesses promptly understood the power of smartphones and made no mistake in leveraging this cutting-edge technology. Que the introduction of mobile applications.
Increasingly, companies around the world made no mistake in recognizing that mobile applications can do wonders for their business growth. It does far more good than reaching potential customers and increasing sales. Rather, if utilized correctly, mobile applications can radicalize the way employees do their jobs and collaborate with each other.
Some of the biggest payoffs of mobile applications came when field service companies adopted mobile technology. As a step towards digital transformation, field service mobile apps became the fastest and most efficient way to connect field workers. And the benefits are seemingly endless. From time-tracking and improved response time to leveraging cloud storage and GPS technology, field mobile apps can increase the ROI of a field service company in manifold ways.
While large organizations are apparently more comfortable with adopting new technology, it could be quite a daunting task for small field service companies. Especially the ones that run with a limited budget and a small number of employees, investing a substantial amount in a mobile application could seem risky, even unnecessary.
But let us assure you that this could not be any farther from the truth. If you are a small business and looking for substantial growth, there is no better option than a field management app. Among other things, it can dramatically increase your employee productivity. Read on to know how.
As a service business owner, one of the major challenges you face is proper scheduling. If you are still using traditional paper-based methods to assign field technicians, it could be nearly impossible to know which technicians are available at the moment. As a result, you might often end up sending the one with a skill set that does not match the job requirements.
On the other hand, even if you assign a technician for a particular job, you have to work more than necessary to let them know about the appointment. Imagine if they are busy at work and cannot take your call right away! You will have no way other than waiting for them to return to the office.
But if you have a mobile app for field technicians, they will get a notification as soon as you assign them a work order. Furthermore, they can easily accept or reject the work order based on their availability. What’s more, you can do this even when you are not in the office since it is a mobile app. Imagine the number of work orders going up for your team!
Perhaps the most transformative benefit of field mobile apps is their time-tracking capabilities. Through this digital tool, your employees can update their time right from the field, letting you know when they clock in or clock out without even visiting the office. This means the time they save can be used for taking more work orders and completing them efficiently.
Besides, you can track the exact time your employees are spending to get a particular job done. This is not only important for your resource optimization, but you can also make sure that you are paying them fairly according to their total billable hours.
The best mobile field service apps today incorporate GPS technology. With this cutting-edge feature, you can easily monitor your employees’ location in real time. This helps you to schedule them more easily. Moreover, you can also check whether they are taking the right routes to reach their assignment and suggest them better routes to save time. No phone calls to check on their current location, no on-field supervision to check the job progress– you can monitor them right from the palm of your hand, no matter where you are at the moment.
Generally, most mobile service apps today use cloud-based technology. This means all your data is organized in a centralized platform and stored safely forever. What’s even better, your employees can access the necessary data right from the field as well (with supervised access). They will not have to call the office multiple times to get the correct customer information. With useful data, they can fix the issues more efficiently, increasing first-time fix rates for your company.
One of the most important aspects of successful field service is streamlining operations. To this end, you can get a lot of advantages with a dedicated mobile app. From prompt scheduling to supplying favorable estimates and notifying technicians about their respective appointments, mobile field service apps can do wonders for your team’s productivity. Most field service mobile apps turn service requests directly into work orders.
This will in turn help your field team productivity improve by reducing their response time. As soon as you get a job order, you assign technicians to the job and notify both the customer and the technician about their appointment. As employees are always in the know about their schedules, they can plan and execute their duties better.
To sum up, improving your employee productivity is now easier than ever. All you need is a simple time-tracking app. With this incredible digital tool, you can optimize your resources and bring out the best in your technicians’ capabilities. Moreover, it empowers you to monitor and supervise everything that goes on in your company no matter where you are, thus giving you complete control over your business.
Our Guest Contributor
Joy Gomez: My world is made up of codes. It is the central element that drives my universe. I am a self-taught, process-driven programmer with a creative bent of mind. Since I was an engineering student, I dreamt of creating something unique. To satiate my creative appetite, I took to coding. Blessed with abundant support and generous scholarships from my employers, I simultaneously worked full-time and pursued my dream. My passion and high productivity helped me in my journey as well. Finally, I created Field Promax to follow my drive of coding and streamlining processes; and do more of what I know best—coding.