Last Updated on August 9, 2023 by Guest
It has only been a little over a decade since Steve Jobs introduced the iPhone. Since then, the world of communication has undergone a paradigm shift. The little handheld device practically brought the world right into the palm of our hands. Soon after, other companies followed suit, and smartphones became almost a household item.
According to the latest reports, more than 87% of the world’s total population now owns a smartphone, which is growing daily. The benefits of mobile technology, however, were not limited to communication. Businesses promptly understood the power of smartphones and made no mistake in leveraging this cutting-edge technology. Que the introduction of mobile applications.
Increasingly, companies worldwide made no mistake in recognizing that mobile applications can do wonders for their business growth. It does far more good than reaching potential customers and increasing sales. Rather, if utilized correctly, mobile applications can radicalize how employees do their jobs and collaborate.
Some of the biggest payoffs of mobile applications came when field service companies adopted mobile technology. As a step towards digital transformation, field service mobile apps became the fastest and most efficient way to connect field workers. And the benefits are seemingly endless. From time-tracking and improved response time to leveraging cloud storage and GPS technology, field mobile apps can increase the ROI of a field service company in manifold ways.
While large organizations are apparently more comfortable with adopting new technology, it could be daunting for small field service companies. Especially for those with a limited budget and a small number of employees, investing a substantial amount in a mobile application could seem risky, even unnecessary.
But let us assure you that this could not be far from the truth. If you are a small business looking for substantial growth, there is no better option than a field management app. Among other things, it can dramatically increase your employee productivity. Read on to learn how.
As a service business owner, one of the significant challenges you face is proper scheduling. If you are still using traditional paper-based methods to assign field technicians, it could be nearly impossible to know which technicians are available at the moment. As a result, you might often send the one with a skill set that does not match the job requirements.
On the other hand, even if you assign a technician for a particular job, you have to work more than necessary to let them know about the appointment. Imagine if they are busy at work and cannot immediately take your call! You will have no way other than waiting for them to return to the office.
But if you have a mobile app for field technicians, they will be notified when you assign them a work order. Furthermore, they can easily accept or reject the work order based on availability. Moreover, you can do this even when not in the office since it is a mobile app. Imagine the number of work orders going up for your team!
Perhaps the most transformative benefit of field mobile apps is their time-tracking capabilities. Through this digital tool, your employees can update their time from the field, letting you know when they clock in or out without visiting the office. This means the time they save can be used to take more work orders and complete them efficiently.
Besides, you can track your employees’ exact time on getting a job done. This is important for your resource optimization, but you can also ensure that you pay them fairly according to their total billable hours.
The best mobile field service apps today incorporate GPS technology. This cutting-edge feature lets you easily monitor your employees’ location in real-time. This helps you to schedule them more easily. Moreover, you can also check whether they are taking the proper routes to reach their assignment and suggest better ways to save time. No phone calls to check on their current location, no on-field supervision to fit the job progress– you can monitor them right from the palm of your hand, no matter where you are.
Generally, most mobile service apps today use cloud-based technology. This means all your data is organized in a centralized platform and stored safely forever. Even better, your employees can also access the necessary data from the field (with supervised access). They will not have to call the office multiple times to get the correct customer information. With valuable data, they can fix the issues more efficiently, increasing first-time fix rates for your company.
One of the most critical aspects of successful field service is streamlining operations. To this end, you can get a lot of advantages with a dedicated mobile app. From prompt scheduling to supplying favorable estimates and notifying technicians about their respective appointments, mobile field service apps can do wonders for your team’s productivity. Most field service mobile apps turn service requests directly into work orders.
This will, in turn, help your field team’s productivity improve by reducing their response time. As soon as you get a job order, you assign technicians and notify the customer and the technician about their appointment. As employees are always aware of their schedules, they can better plan and execute their duties.
To sum up, improving your employee productivity is now easier than ever. All you need is a simple time-tracking app. With this incredible digital tool, you can optimize your resources and bring out the best in your technicians’ capabilities. Moreover, it empowers you to monitor and supervise everything that goes on in your company no matter where you are, thus giving you complete control over your business.
Our Guest Contributor
Joy Gomez: My world is made up of codes. It is the central element that drives my universe. I am a self-taught, process-driven programmer with a creative bent of mind. Since I was an engineering student, I dreamt of creating something unique. To satiate my creative appetite, I took to coding. Blessed with abundant support and generous scholarships from my employers, I simultaneously worked full-time and pursued my dream. My passion and high productivity helped me in my journey as well. Finally, I created Field Promax to follow my drive of coding and streamlining processes; and do more of what I know best—coding.