As a GP surgery, you will be the first stop for any medical concern, and as such, you need to be prepared to provide reliable and informative services to your patients. To help ensure your surgery offers everything it should, a handful of important services for any operational GP surgery are discussed below.
Mental Health Services
If someone is suffering from mental health issues, their GP surgery should be the first port of call for help and advice regarding the diagnosis and treatment for their potential mental conditions. On top of this, surgeries are often depended on to offer advice and counsel for mental issues, and best handle their symptoms.
Because of this, it is of the utmost importance that your practice staff are well versed in mental health issues and are both able and equipped to assist patients dealing with such issues. These are people in extremely vulnerable states. They need to be treated with the utmost care and respect to ensure that their health, both physical and emotional, is properly attended to.
Effective Reception Services
An experienced and efficient reception team is a vital part of any medical practice as the people responsible for responding to patient calls are essentially the face of the surgery. Your reception team must be open, understanding, and respectful of patients as they are the first point of contact for your practice and will often set the tone of the experience for your patients.
Your receptionists have various responsibilities, from dealing with customer calls to handling supply deliveries from services such as medical-supermarket.com, which means they have an enormous amount to handle daily. To add to this tremendous workload, they are also often forced to be the bearers of bad news to patients looking for appointments when there are no appointments to be had and must bear the brunt of patient aggression due to this.
All of this means it is incredibly important for you to offer whatever help your receptionists need to perform optimally because if they cannot work efficiently, your practice will run into a lot of issues down the road.
Experienced and Informative Staff
When someone is visiting your practice, they expect experienced care from highly informative healthcare professionals. Whether these are advanced nurse practitioners or doctors, your patients are looking for information about their problems as well as a solution. This means that it is essential that your staff are well informed on various medical issues and have access to all information they might need to make a diagnosis.
This includes the patient-specific information available to the surgery, which is important because it allows your staff to make specific and informed deductions about the patients’ health and monitor for any deterioration in the state of your patient’s health.